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Designing Digital Kiosks

Designing the digital kiosks

Whether they serve as a simple digital sign or a dynamic interactive kiosk, organizations are adding digital kiosks to their marketing arsenal for boosting customer relations. Interactive kiosks have become a common sight in retail stores, office buildings, museums, public spaces, hotels, restaurants and lobby areas, and can be used in conjunction with other digital technology such as screens, tablets, and smartphones.


Before rushing to the drawing board with outlandish ideas that gives the concept of design itself a run for its money, time and effort should be considered to look into the basic intention of the kiosk. A meeting with the client is mandatory; gather as much information about the project which shall consequently provide the most efficient and functional solution.

The client may intend in using it to inform, communicate, advice, share, promote, and boost sales, pay, order, and more. As installing a digital kiosk in a premise requires a significant investment, due consideration should be given to determine and meet specific goals in both quantitative and qualitative terms before investing in this technology. In short, practicality and purpose of the kiosk should be key priority.

Minding the hardware

While designing a concept, proper research should be done about the fabrication Material, Screen and Hardware elements that the kiosk shall carry. Some of the primary factors to be considered are:

  • Material
  • Screen size
  • Hardware components.

The choice of materials to build the kiosk can be different based on its purpose, quality, and cost. MDF and Stainless steel being the popular choice of the fabricator, each have their own pros & cons. While the MDF is cheaper and easier to fabricate, stainless steel excels as the sturdier option with better visual appeal.
The primary screen size and its orientation is another factor that can affect the overall experience. Being the primary hardware component, placement and orientation of the screen should be prioritized over the aesthetics of the kiosk and should justify the application running on it. Be it an interactive or non-interactive screen, a basic rule of thumb is to consider a regular person to be able to interact with the screen with ease.
Hardware components as secondary screens, cameras, printers, and scanners can heavily affect the design of the kiosk. The design should allocate ample space for placing these components logically where the user could use it without discomfort or affecting the overall experience. Proper research on each and every components needs to be done as they should be easy to access for maintenance and troubleshooting.

Points to be considered

While pitching an idea to the client, keep in mind not to go overboard with outlandish concepts. As mentioned previously, priority should be given to the purpose and practicality of the kiosk rather than aesthetics. It is better not to sell high expectations that cannot be met and eventually disappointing the client, affecting the morale of the project. The best practice is to keep it simple and elegant unless the project demands it.

One should also know the limitations of every material. Where and how to use them is something one learns along time. Communicating with a good fabrication engineer can help you foresee a lot of the challenges as material capabilities, hardware management, cabling and more. All requirements should be thoroughly checked before proceeding to manufacturing – itis required to make a solid document with technical drawing, hardware components with dimensions and points to consider while building. Make sure the fabricators are properly supervised by an expert engineer as on the fly changes may happen.

Acknowledge that a kiosk is simply not a shell for your devices, it is the medium by which the users interact with a much larger experience.

Why choose IXFocus?

IXFocus has always been on the forefront of technology. Being the unparalleled leader in wayfinding and interactive applications in the MENA region, we are also undisputed when it comes to digital kiosks. As we deal both software and hardware, our digital kiosks perfectly complements our exceptional technology solutions delivering a seamless experience. Custom digital kiosks designed by IXFocus offer the following benefits:

  • Designed and built in Dubai
  • High quality construction
  • Custom tailored to meet specific requirements.
  • Expert integration of multiple devices
  • Easy servicing
  • Warranties and on-site support plans to suit your business requirements.

To find out more about how you can develop a custom touch screen kiosk with your unique brand identity please contact us.

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